Help Center
Find answers to common questions about Alpha Factory features, tools, and your account.
The Alpha Factory Help Center gives step-by-step answers for tool setup, billing, account access, and AI features. Start with your exact question below and follow the linked guide.
Free: 3 questions per day, shared across Menno, Kevin, and Nerd. My Agent: 1 question per day on the same counter. Chat is read-only. Premium adds 15 questions per day and unlimited messages.
Getting Started
New to Alpha Factory? Start here.
What is Alpha Factory?
Alpha Factory is a premium crypto education platform built by Menno, a Dutch crypto educator with 36K+ YouTube subscribers.
How does Premium access work?
Start on the free tier, then upgrade directly to Premium when you want full access.
Getting Started checklist
Your first steps on Alpha Factory: watch a video, try the DCA Planner, ask the AI.
What's the difference between Free and Premium?
Free: 3 questions per day, shared across Menno, Kevin, and Nerd. My Agent: 1 question per day on the same counter. Chat is read-only. Premium adds 15 questions per day and unlimited messages.
Tools & Features
How to use DCA Planner, Simulator, Altcoin Rules, and more.
How to use the DCA Planner
Plan your dollar-cost averaging strategy with buy zones, exit targets, and a calendar.
How to use the DCA Simulator
Backtest your DCA strategy against historical price data.
How Altcoin Rules scores work
Multiple indicators combined into a single score to help you evaluate any altcoin.
How to use the Vesting Tracker
Track your crypto vesting schedules, unlock dates, and claim history.
How the Watchlist works
Track coins you care about. Your personal list is separate from Alpha Factory picks.
How Weekly Briefing works
A weekly digest of what mattered — markets, content, and member focus.
How free video picks work
Free members unlock a limited number of library videos per cooldown window.
Portfolio & Tracking
Managing your portfolio, holdings, and performance.
Community & Chat
Chat, DMs, polls, giveaways, and community features.
How community chat works
Real-time chat with other members. Replies, reactions, and shared content.
How giveaways work
Earn tickets through engagement. More tickets = better chances of winning.
How to schedule a call
Request a 1-on-1 with Menno. We confirm by email — free and Premium quotas differ.
How polls and XP work
Vote on the weekly community poll. Voting earns XP toward the Leaderboard.
How Leaderboard and XP work
Earn XP from engagement, climb ranks, and unlock ticket bonuses for giveaways.
How referrals work
Share your invite link. You earn commission when referrals become paying Premium members.
How livestreams work
Watch live sessions and replays. Schedule stays for 1-on-1 calls.
Account & Billing
Subscription, payments, profile, and settings.
AI Features
Ask Menno, Ask Kevin, and AI-powered tools.
How to use Ask Menno
Ask Menno anything about crypto — powered by AI with Menno's investing philosophy.
How AI Factory works
Get Started, Prompt Studio, Idea Lab, and Skill Vault — prompts and skills for your own AI workflow.
How Skill Vault works
Download skills for Claude Code and Codex: what is free, what costs money, and how to install safely.
Still need help?
Ask a question in the community chat or reach out to Menno directly.
Or email support@thealphafactory.io — no account needed.